Make A Claim
3Review the list of things you’ll need below to submit a claim. This may include photos of damage or evidence of theft, including broken bicycle locks, incident statements, police reports, or repair estimate reports (also known as damage assessments)
4Email [email protected] and copy [email protected] on the message with all of your necessary documents, photos, and statements
Replacement Claims for Theft
A copy of your police report. Don’t worry, you can (and should!) initiate your claim even if you don’t have it yet
Detailed photos of any evidence of theft if you have them. This includes damaged locks or security devices
Tell us what happened and how it happened (e.g. dates, times, other individuals, locations)
Copies of receipts for your bicycle lock or other security devices
Repair Claims for Damage
Detailed photos of the damage. This includes areas of your bicycle, helmet, or other riding apparel
A repair estimate report or damage assessment from your bike shop
Tell us what happened and how it happened (e.g. dates, times, other individuals, locations)
Copies of receipts for your helmet or riding apparel if they’re a part of your claim
Email your claims to [email protected] and copy [email protected] on the message. Include all of your necessary documents, photos, and statements as listed above
Or call Markel Insurance at (800) 362-7535 for immediate or urgent assistance